Shipping & Returns

We want you to be thrilled with your Loog product. If you encounter any issues with a defective product, we encourage you to initiate a warranty claim immediately. Please contact our dedicated support team by emailing, and they will guide you through the process.
Regrettably, we are currently unable to process returns for orders outside the US that do not fall under our warranty policy.
To initiate a warranty claim, please write to us at